Measuring User Perceived Performance to Prioritize Product Work
I’m excited to announce that my colleague Heather McGaw and I will be speaking at Performance Matters (#PerfMatters) this April.
Performance is a primary metric deployed in software benchmarks, yet user perceived performance is equally important for assessing a user's experience as they pursue their goals with software. We will share our experience using perceived performance user research to help prioritize product work for the Firefox desktop and mobile browsers. We will discuss how we design perceived performance studies, how we have used perceived performance studies to benchmark the user experience over time, and how these insights have helped us identify and prioritize the greatest areas of improvement for our products.